I cannot plug in the AVILOO Box into the vehicle.
The OBDII connection in the vehicle is shaped like a trapezoid. When plugging in the cable for the box, make sure that the longer side of the slot meets the longer side of the plug. If for any reason it does not work to plug in the AVILOO Box, please contact AVILOO Support – you can reach us Monday-Friday from 9 a.m. to 5 p.m. by phone at 02236 376 036 036 or by email at help@aviloo.com.
I cannot find the slot for the AVILOO Box.
The OBDII connection in the vehicle is shaped like a trapezoid. It can usually be found near the driver’s leg room at knee level on the left. The exact position of the OBD II connection in your car can also be found in the AVILOO test app before the test drive begins.
I have not received a link to the AVILOO test app.
Please search your spam folder for an email from AVILOO. If you cannot find an email from us there either, then we have to get to the bottom of the matter immediately. Did you receive your order confirmation from the webshop by email? If so, then please forward this email to help@aviloo.com and we will send you a replacement link. Or contact the AVILOO support team by telephone – we are there for you Monday-Friday from 9 a.m. to 5 p.m. on 02236 376 036 036.
The link to the AVILOO test app cannot be opened.
If the link does not open, first check your internet connection, or try a different browser or device, e.g. your computer instead of your mobile phone. If the problem is not resolved after that, please contact AVILOO support – you can reach us Monday-Friday from 9 a.m. to 5 p.m. CET/CEST by phone at 02236 376 036 036 or by email at help@aviloo.com.
My AVILOO Box detached itself from the OBD slot while driving. What now?
If the journey was interrupted within 3 minutes from disconnection, plug in the AVILOO Box again and your journey data such as speed and position can be seen live again in the AVILOO test app. In this case, you can continue the test drive as planned.
Did you notice the mishap with the unplugged box after more than 5 minutes have passed, or at the end of the test drive? It can happen – this attempt was thus unsuccessful. But you can simply restart the AVILOO Batterytest after fully charging your car again, with us everyone gets a second chance.
The AVILOO test app shows the error message “wrong VIN”.
Please unplug and reconnect your AVILOO Box and start the AVILOO test app again. If the error message persists, please contact AVILOO support – you can reach us Monday-Friday from 9 a.m. to 5 p.m. by phone at 02236 376 036 036 or by email at help@aviloo.com.
The AVILOO test app shows the error message “battery temperature too high.”
If the battery temperature is above certain limits, the AVILOO Battery Test cannot be started for technical reasons and to protect your battery. Park your car in a cool area to cool the battery down again, preferably in an underground parking garage, or put it in the shade for a while. Charging with a quick charging station also heats up the battery, so it is best to charge with a maximum of 32A before the test so as not to unnecessarily heat the battery. If none of this helps, please contact AVILOO support - you can reach us Monday-Friday from 9 a.m. to 5 p.m. by phone at 02236 376 036 036 or by email at help@aviloo.com.
The AVILOO test app shows the error message “battery temperature too low.”
If the battery temperature is below certain limits, the AVILOO Battery Test cannot be started for technical reasons. To increase the temperature, you can try the following tips: Plan the new test start so that you can start driving immediately after the full charge. Or drive 10 kilometers without starting the test, briefly recharge until full at a quick charging station, and restart the AVILOO test app. This action can heat the battery by up to 5°C. If none of this helps, please contact AVILOO support - you can reach us Monday-Friday from 9 a.m. to 5 p.m. by phone at 02236 376 036 036 or by email at help@aviloo.com.
The AVILOO test app displays the error messages “SoC charge level too low.”
If the state of charge is below 97%, we cannot carry out the AVILOO Battery Test, as we cannot provide you with exact results on your battery’s health. Charge your car fully and try again. Is your car already fully charged, but shows less than 100% charge level? No problem, our AVILOO test app is clever, answer the question whether your car is fully charged with YES. When asked, if your display still shows 100% answer with NO and enter the actual displayed value. Then you can still start with the AVILOO battery test.
The AVILOO Box cannot connect.
If you stay in the AVILOO test app during the step “Initialize AVILOO Box,” you can try the following:
Make sure that the AVILOO Box can establish a radio connection. You should avoid underground parking garages and dead zones at the start of the test.
Are the LEDs on the AVILOO Box lit?
If the LEDs light up and no connection is established – disconnect the device, switch off your car or the ignition and lock your car. Move more than 10 meters away from the car with your key and, after a short break, return to the locked vehicle and try to start the test once more. If none of this helps, please contact AVILOO support - you can reach us Monday-Friday from 9 a.m. to 5 p.m. by phone at 02236 376 036 036 or by email at help@aviloo.com.
The AVILOO test app no longer reacts when I click the test link again after a break from driving, which lasted less than 90 minutes.
Do you have an active internet connection via cellular network or WiFi? If so, update the browser as the first step and wait about 1 minute, sometimes it takes a little while for the values to be delivered if the data connection to the mobile phone is interrupted. If you see the refresh button in the browser window, tap on it, then the connection to the server will be reestablished.
But don’t worry, the AVILOO test app is only actually needed at the beginning of the test, while driving you should pay attention to the road anyway – and when you have reached your destination (charge level at 5%), we will notify you by email or SMS, as requested.
Even if the AVILOO Box cannot establish a connection to the AVILOO Cloud while driving, e.g. when driving through a dead zone, everything is fine – the recorded battery data is stored locally in the device and forwarded to the AVILOO Cloud as soon as your device is reconnected to a cellular connection.
I can’t drive the vehicle until the battery is fully drained, something came up!
The battery test can be postponed as often as you want without any consequences up to the “start test drive” step in the AVILOO test app. Further, it is not a problem if you have to break off the trip due to unforeseen events or because you feel physically unwell. End the journey and ignore the time warning after 30 minutes that the test will be canceled. You can simply start the test again after 1 hour at the earliest with a fully charged car – with us everyone gets a second chance.
Where can I find the device number of my AVILOO Box?
- On the label on the bottom of the box. The number starts with AB..
- In the mail with the information concerning your AVILOO Box shipment
- On the bottom of the packaging under the barcode.
- In the AVILOO test app in the initialization step in the heading.
+43 2236 374036 - 036
help@aviloo.com