Support for your AVILOO Battery Test

We won't leave you alone - here you will find all the information you need to successfully complete the AVILOO Battery Test!

Checks

You should definitely
pay attention to this!

  • The charge level of the car should be 100% if possible, so that you can begin. It is possible that some batteries cannot be charged to 100%.

  • Pay attention to the temperature – If your battery is too cold (below 5 degrees Celsius), the test will not work – It is recommended to drive immediately after charging, as your battery heats up during the charging.

  • If the battery is too hot (over 35 degrees Celsius) in the summer, the test cannot be carried out precisely. Cool your car by putting it in the shade or in an underground parking garage for some time or perform the test in the cooler hours of the morning. The AVILOO app informs you whether the battery is in the ideal temperature window. 

  • Do not park your car for more than 90 minutes during the test drive and only end the drive when the charge level is 10% - we will guide you and inform you in the test app or via SMS when you can finish the drive.

Order online!

After ordering in the webshop at aviloo.com you will receive your AVILOO box in the mail.

AVILOO Testapp Start

After charging your car fully you need to  connect the AVILOO Box and open the weblink from your AVILOO welcome email. The AVILOO Testapp starts and guides you through the required steps.

AVILOO Testapp Guide

The AVILOO Battery Test steps are summarized here- now you know all you need. After you read the instructions (to connect AVILOO Box/to turn ignition on) tap on the button NEXT.

AVILOO Box initializing

Your AVILOO BOX is connecting to your vehicle and our servers automatically. Important checks are being performed to ensure the car model is correct as ordered,  is charged fully and the temperature of the battery is within the required range.

AVILOO Box ist ready to go!

The checks are done - let's drive! A final look at the target state of charge you have to reach (it's displayed in the AVILOO Testapp) and off you go. Keep in mind: Your AVILOO Box needs to stay connected to your car throughout the entire testdrive.

During the test drive

Start your planned trip and enjoy the silent cruising along the countryside with your electric car. It's ok to make one break up to 90 minutes during the drive to have some snacks. While you are resting open the AVILOO Testapp for a quick check: Estimate how much longer you need to drive to reach the target SoC of 10%!  Be mindful of the distance to reach your destination accordingly.

Well done!

After a few hours you emptied your car's battery to the required charge level of 10%. Now you and your car can relax, and enjoy a refreshment. We'll take it from here! While you return you AVILOO Box free of charge, we check the millions of datapoints your test drive produced. No worries, we work fast! You will receive your AVILOO Certificate within 48 hours.

 

AVILOO Battery Certificate

Your car's state of health is easy to find on your AVILOO Battery Certificate - it's the highlighted percentage value on the blue bar.
Take a look at the second page for an explanation of the measured values and calculated results. Do you have questions about the AVILOO Battery Certificate? We are here for you! Just give us a call (support +432236 376 036 036), send us en email to help@aviloo.com or chat with us on aviloo.com.

Help

If you don't know
what to do next:

I cannot plug in the AVILOO Box into the vehicle.

The OBDII connection in the vehicle is shaped like a trapezoid. When plugging in the cable for the box, make sure that the longer side of the slot meets the longer side of the plug. If for any reason it does not work to plug in the AVILOO Box, please contact AVILOO Support – you can reach us Monday-Friday from 9 a.m. to 5 p.m. by phone at 02236 376 036 036 or by email at help@aviloo.com.

 

I cannot find the slot for the AVILOO Box.

The OBDII connection in the vehicle is shaped like a trapezoid. It can usually be found near the driver’s leg room at knee level on the left. The exact position of the OBD II connection in your car can also be found in the AVILOO test app before the test drive begins.

Please search your spam folder for an email from AVILOO. If you cannot find an email from us there either, then we have to get to the bottom of the matter immediately. Did you receive your order confirmation from the webshop by email? If so, then please forward this email to help@aviloo.com and we will send you a replacement link. Or contact the AVILOO support team by telephone – we are there for you Monday-Friday from 9 a.m. to 5 p.m. on 02236 376 036 036.

If the link does not open, first check your internet connection, or try a different browser or device, e.g. your computer instead of your mobile phone. If the problem is not resolved after that, please contact AVILOO support – you can reach us Monday-Friday from 9 a.m. to 5 p.m. CET/CEST by phone at 02236 376 036 036 or by email at help@aviloo.com.

My AVILOO Box detached itself from the OBD slot while driving. What now?

If the journey was interrupted within 3 minutes from disconnection, plug in the AVILOO Box again and your journey data such as speed and position can be seen live again in the AVILOO test app. In this case, you can continue the test drive as planned.

Did you notice the mishap with the unplugged box after more than 5 minutes have passed, or at the end of the test drive? It can happen – this attempt was thus unsuccessful. But you can simply restart the AVILOO Batterytest after fully charging your car again, with us everyone gets a second chance.

The AVILOO test app shows the error message “wrong VIN”.

Please unplug and reconnect your AVILOO Box and start the AVILOO test app again. If the error message persists, please contact AVILOO support – you can reach us Monday-Friday from 9 a.m. to 5 p.m. by phone at 02236 376 036 036 or by email at help@aviloo.com.

The AVILOO test app shows the error message “battery temperature too high.”

If the battery temperature is above certain limits, the AVILOO Battery Test cannot be started for technical reasons and to protect your battery. Park your car in a cool area to cool the battery down again, preferably in an underground parking garage, or put it in the shade for a while. Charging with a quick charging station also heats up the battery, so it is best to charge with a maximum of 32A before the test so as not to unnecessarily heat the battery. If none of this helps, please contact AVILOO support - you can reach us Monday-Friday from 9 a.m. to 5 p.m. by phone at 02236 376 036 036 or by email at help@aviloo.com.

The AVILOO test app shows the error message “battery temperature too low.”

If the battery temperature is below certain limits, the AVILOO Battery Test cannot be started for technical reasons. To increase the temperature, you can try the following tips: Plan the new test start so that you can start driving immediately after the full charge. Or drive 10 kilometers without starting the test, briefly recharge until full at a quick charging station, and restart the AVILOO test app. This action can heat the battery by up to 5°C. If none of this helps, please contact AVILOO support - you can reach us Monday-Friday from 9 a.m. to 5 p.m. by phone at 02236 376 036 036 or by email at help@aviloo.com.

The AVILOO test app displays the error messages “SoC charge level too low.”

If the state of charge is below 97%, we cannot carry out the AVILOO Battery Test, as we cannot provide you with exact results on your battery’s health. Charge your car fully and try again. Is your car already fully charged, but shows less than 100% charge level? No problem, our AVILOO test app is clever, answer the question whether your car is fully charged with YES. When asked, if your display still shows 100% answer with NO and enter the actual displayed value. Then you can still start with the AVILOO battery test.

The AVILOO Box cannot connect.

If you stay in the AVILOO test app during the step “Initialize AVILOO Box,” you can try the following:

Make sure that the AVILOO Box can establish a radio connection. You should avoid underground parking garages and dead zones at the start of the test.

Are the LEDs on the AVILOO Box lit?

If the LEDs light up and no connection is established – disconnect the device, switch off your car or the ignition and lock your car. Move more than 10 meters away from the car with your key and, after a short break, return to the locked vehicle and try to start the test once more. If none of this helps, please contact AVILOO support - you can reach us Monday-Friday from 9 a.m. to 5 p.m. by phone at 02236 376 036 036 or by email at help@aviloo.com.

Do you have an active internet connection via cellular network or WiFi? If so, update the browser as the first step and wait about 1 minute, sometimes it takes a little while for the values to be delivered if the data connection to the mobile phone is interrupted. If you see the refresh button in the browser window, tap on it, then the connection to the server will be reestablished.

But don’t worry, the AVILOO test app is only actually needed at the beginning of the test, while driving you should pay attention to the road anyway – and when you have reached your destination (charge level at 5%), we will notify you by email or SMS, as requested.

Even if the AVILOO Box cannot establish a connection to the AVILOO Cloud while driving, e.g. when driving through a dead zone, everything is fine – the recorded battery data is stored locally in the device and forwarded to the AVILOO Cloud as soon as your device is reconnected to a cellular connection.

I can’t drive the vehicle until the battery is fully drained, something came up!

The battery test can be postponed as often as you want without any consequences up to the “start test drive” step in the AVILOO test app. Further, it is not a problem if you have to break off the trip due to unforeseen events or because you feel physically unwell. End the journey and ignore the time warning after 30 minutes that the test will be canceled. You can simply start the test again after 1 hour at the earliest with a fully charged car – with us everyone gets a second chance.

Where can I find the device number of my AVILOO Box?

  • On the label on the bottom of the box. The number starts with AB..
  • In the mail with the information concerning your AVILOO Box shipment
  • On the bottom of the packaging under the barcode.
  • In the AVILOO test app in the initialization step in the heading.

We are happy to help you further!

Do you have questions about the AVILOO Batterytest?

We are happy to help you further!

phone+43 2236 374036 - 036

mailhelp@aviloo.com