ORDER PROCESS ONLINE - STEP BY STEP
What means of payment does AVILOO accept?
Credit card payment; Google Pay; Apple Pay; EPS bank transfer; iDEAL - STRIPE
Why do I need to upload a registration certificate of the vehicle when ordering?
This step is very important for the AVILOO Engineering Team. Only with the registration certificate and the information contained there, we are able to identify your battery correctly. Only in this way can we ensure that we select the correct battery and do not distort the result values.
What do I receive after the order? What happens after that?
After your order you will receive an AVILOO BOX including all necessary cables from us. After that you only need to plug the AVILOO BOX into your vehicle and follow the instructions from the webapp. The link for the AVILOO webapp will be sent to you by e-mail and SMS before the AVILOO BOX is delivered.
Something went wrong with the order - what should I do?
Please contact AVILOO Customer Support and we will advise you further. You can reach us Monday to Friday from 9 am to 5 pm by phone at 02236 376 036 036 or by email at help@aviloo.com.
On which vehicles can the AVILOO PREMIUM BATTERY TEST be carried out?
The overview of vehicle models for which we currently offer battery tests is best found on our website. If you can select your model on our website, then we offer a certified battery test for your vehicle. If you can't find your model, it means that we are still working on the car model.
Are you interested in how long it will take until we can offer battery tests for you and if you can help us? Please contact AVILOO Customer Support and we will advise you further. You can reach us Monday-Friday from 9am to 5pm by phone at 02236 376 036 036 or by email at help@aviloo.com.
For which vehicles is the AVILOO PREMIUM BATTERY TEST available?
The overview of vehicle models for which we offer battery tests, you can find best on our website. If you find your model on our website, then we offer certified battery tests for that model. If you don't find your model, it means that we are still working on your car model.
Are you interested in how long it will take until we can offer battery testing for you and if you can help us? Please contact AVILOO Customer Support and we will advise you further. You can reach us Monday-Friday from 9am to 5pm by phone at 02236 376 036 036 or by email at help@aviloo.com.
Why do I have to select my vehicle exactly when ordering?
In order to generate reliable results about the current health of your battery, it is necessary for us to identify the battery precisely. Therefore, it is necessary that you select your vehicle model precisely.
Why do I have to select a partner location when ordering?
Of course, this step is not absolutely necessary. You are also welcome to order an AVILOO BOX using the "SELF-SERVICE" option. Then we will send the AVILOO BOX to your personal home address (without shipping costs). The "on-site service" has the advantage for you that competent personnel will support you on-site to attach the AVILOO BOX to your vehicle.
Why do I have to choose a partner location and date for the AVILOO PREMIUM BATTERY TEST?
The preparation of the battery test takes some time. In the background some steps have to be done to get the AVILOO BOX ready exactly for your car. That's why we need a location and date selection from you, so we can save you headache and you can start your battery test immediately.
How much does the delivery service cost?
AVILOO covers the cost of the delivery service.
How long does the delivery take approximately?
The duration of delivery varies from country to country. Geographical distance from Austria and country-specific customs procedures have the greatest influence on delivery time. In the European geographical area, delivery should not take longer than one week. Outside the European geographical area, delivery may take longer.